Privacy Policy

This Privacy Policy explains how SiteLink Pro collects, uses, stores, and protects information when you use our website, software platform, subscription services, customer portal, field upload tools, and related services.

1. Information We Collect

We may collect information including:

• Company name, owner name, email address, phone number, and billing plan.
• User names, roles, permissions, login activity, and account status.
• Customer records, job records, addresses, photos, documents, notes, schedules, estimates, contracts, payments, and vendor records entered by users.
• Billing status, Stripe customer identifiers, subscription identifiers, and payment-related metadata.
• IP address, acceptance date/time, Terms acceptance, Privacy Policy acceptance, and related signup records.
• Device, browser, and usage information needed for security, diagnostics, and service improvement.

2. Payment Information

SiteLink Pro uses Stripe or other third-party payment processors to handle payment information. SiteLink Pro does not store full credit card numbers on its own servers. Payment information is handled according to the payment processor's security and privacy practices.

3. How We Use Information

We use information to:

• Create and manage company accounts.
• Provide access to SiteLink Pro features.
• Process subscriptions, trials, cancellations, and billing status.
• Send account, login, billing, support, and service-related emails.
• Maintain job records, customer records, photos, documents, schedules, estimates, contracts, and reports.
• Improve security, diagnose technical issues, prevent abuse, and protect the platform.
• Comply with legal, tax, accounting, security, and business obligations.

4. Customer and Job Data

Users may enter customer names, addresses, phone numbers, emails, job photos, contracts, estimates, notes, production details, and other business records into SiteLink Pro. Users are responsible for ensuring they have the right to upload, store, and process that information.

5. Sharing of Information

We do not sell user business data. We may share information only as needed with service providers that help operate SiteLink Pro, such as hosting providers, email providers, payment processors, backup services, SMS providers, technical support tools, or legal/accounting professionals.

6. Third-Party Services

SiteLink Pro may use third-party services including Stripe, hosting providers, email delivery services, SMS providers, domain providers, storage providers, analytics providers, and other integrations. These providers may process information according to their own terms and privacy policies.

7. Cookies and Tracking

SiteLink Pro may use cookies, local storage, browser storage, authentication tokens, and similar technologies to keep users logged in, manage sessions, remember preferences, improve security, and support platform functionality.

8. Data Security

SiteLink Pro may use reasonable administrative, technical, and organizational safeguards to protect information. However, no software system, internet service, hosting provider, backup system, or security system can be guaranteed to be completely secure.

9. Data Backups and Data Loss

SiteLink Pro may maintain backups and recovery tools, but backups are not guaranteed. Users remain responsible for maintaining independent copies of critical business records, contracts, customer data, photos, documents, and financial information.

10. Data Retention

We may retain account, billing, legal acceptance, usage, and business records for as long as needed to provide the service, comply with legal obligations, resolve disputes, enforce agreements, maintain backups, and support business operations.

11. Account Access and User Responsibility

Users are responsible for maintaining the confidentiality of login credentials, assigning appropriate permissions, removing access for former employees or subcontractors, and notifying SiteLink Pro of suspected unauthorized access.

12. Legal Requests

We may disclose information if required by law, subpoena, court order, legal process, government request, or to protect the rights, safety, security, or property of SiteLink Pro, users, customers, or others.

13. Children's Privacy

SiteLink Pro is intended for business use and is not directed to children under 13. Users should not knowingly submit information from children unless legally authorized and necessary for business purposes.

14. Changes to This Policy

SiteLink Pro may update this Privacy Policy from time to time. Continued use of SiteLink Pro after changes means you accept the updated policy.

15. Contact

Questions about this Privacy Policy may be sent to:
support@sitelinkpro.com

Last updated: June 9, 2026